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DC/MD/VA - Northern Virginia - Arlington

Client Operations Supervisor

Position Overview

We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ([email protected] or 323-673-0222).

As a Client Operations Supervisor, you’ll be the first contact for Barry’s, leading best in class Hospitality and execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards and maintaining all studio facilities. You will lead hospitality, assist clients with class selections, membership queries, Fuel Bar orders and retail. Your passion for customer service and building a strong Barry’s community sets you apart from the rest.

Key Responsibilities:

  • Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures
  • Support management of studio staff on duty
  • Develop effective and cooperative relationships with clients/staff
  • Support the S/GM and AGM with studio Marketing strategy.  This may include: 
    • Acquisition tactics 
    • Client and community initiatives 
    • Studio and team engagement 
    • Corporate lead generation and outreach
  • Assist with fuel bar and retail inventory control and counts 
  • Partner with S/GM and AGM to support the implementation and execution of all hospitality processes, ensuring all team members have been consistently trained and their skills are continuously developed
    • Train and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission, vision, values, and hospitality standards
  • Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio, celebrating special events with regularity, in accordance with guidelines to drive community and retention
  • Manage studio systems:
    • Zendesk
    • Brandbot
  • Ensure all client matters are properly and swiftly resolved or escalated, and ensure consistent and adequate follow through to all client inquiries
  • Assess client needs, maintain quality standards for services, and evaluate client satisfaction while communicating any studio promotions and/or special events 
  • Lead with prompt and effective internal and external communication 
  • Maintaining brand standards and all studio facilities responsibilities including but not limited to:
    • Laundry, Red Room maintenance, Locker Room cleaning, overall studio cleanliness 
    • In partnership with S/GM, AGM or Facilities Lead carry out weekly studio facilities walk-throughs and audits
  • Retail and Fuel Bar customer service delivery
    • Fuel Bar pre and post class orders 
    • Merchandising
    • Maintaining brand standards
    • Identifying opportunities to drive sales and elevate the client experience

Company Culture Responsibilities:

  • Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily. 
  • Represent the Barry’s brand within the studio and throughout the fitness community. 
  • Assist in participating in and enhancing the community with your studio and regional teams.

Required Experience:

  • Strong customer service skills
  • Availability to work 5 shifts including weekends and public holidays
  • Friendly, outgoing personality and enjoy social interaction
  • Exhibits enthusiasm for the studio and for the job
  • Must be a patient, courteous listener, able to show empathy
  • Responding to clients request with a can-do attitude
  • Cooperative manner with an optimistic attitude
  • Ability to prioritize and work within a fast-paced environment
  • Have an eye for detail and care for the studio’s appearance and cleanliness
  • Effective team player
  • Maintain a professional appearance and behavior
  • Demonstrate excellent communication skills
  • Candidates must be at least 18 years or older to apply
Barry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.

The hourly rate or for this position is between $21.00-$23.00 per hour, depending on experience and other qualifications of the successful candidate.

Subject to your meeting the requirements for eligibility and participation under each program, you will be eligible to participate in Barry’s comprehensive benefits program which includes medical, dental, and vision insurance; short-term and long-term disability insurance, and; life and AD&D insurance

The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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  • The information I provided on this application (including any attachment), and any other information I provide during the application process, is true, accurate, and complete to the best of my knowledge. I understand that any misrepresentation or omission of facts from this application (including any attachment) or at any point during the application process will impact my eligibility for employment and, if applicable, my continued employment. 
  • I understand that this is an application for employment, and not an offer of employment.  I further understand that if I am hired by Barry’s, I will be an at-will employee, meaning that both Barry’s and I are free to terminate the employment relationship at any time, for any lawful reason or no reason at all, with or without any cause or prior notice.  No representative of Barry’s, other than the CEO (or his designee), has the authority to enter into any expressed or implied agreement for employment for any specified period of time or make any agreement contrary to the foregoing.  Any such agreement purporting to alter the at–will nature of employment with Barry’s in any manner must be in writing and signed by the CEO (or his designee).
  • Massachusetts Applicants Only: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.