Job Summary
In the absence of a Studio Manager, this role is key to maintaining the day-to-day operations of the studio and the strong culture that is uniquely Barry’s. They are responsible for supervising the team and ensuring multiple departments run smoothly to provide our clients with a seamless Barry’s experience. You will provide superior customer service and support to our clients regarding class selections, membership queries, Fuel Bar orders and merchandise purchases. Our ideal candidate will possess exceptional customer service and communication skills, thrive in a team-oriented environment and have an infectious passion (even obsession – we get it!) for fitness.
Job Responsibilities
- Greets clients and provides prompt and courteous customer service
- Assess client needs and provide assistance with questions and product selection
- Assist the Studio Management team in daily studio tasks and projects
- Demonstrate high organizational skills and assist in the coordination of other departments
- Maintain product knowledge for all studio retail operations
- Maintain the distinct Barry’s aesthetic, appearance, atmosphere and culture
- Takes a leadership position in managing and problem solving difficult and challenging studio situations such as client injuries, sound and microphone issues, etc.
- Contribute to daily manager wrap up if applicable to studio
- Assist in handling and resolving client complaints
- Complete incident reports and submit through Google Forms
- Work with retail lead to manage back stock and complete retail inventory weekly
- Print Signage for upcoming events and decorate the studio for scheduled events during the MOD shift
- Manage team member breaks
- Drive Class attendance and satisfaction goals – have awareness of daily/monthly/weekly attendance goal
- Drive retail sales – working to exceed weekly retail goal
- Ensure sales tracker is accurate and up to date
- Oversee cash and POS system management
- Manage the Studio Client database, registering new clients with accurate registration procedures, receiving membership payments and maintaining client base
- Enforce best practices to sustain client relationships and services
- Adhere to all company policies and procedures
The ‘must have’ list:
- 1+ years experience in a team leader or supervisory role
- Current First Aid and CPR certificates
- Flexibility to work evenings, weekends, and holidays
- Excellent organisational and leadership abilities
- Outstanding communication and people skills
- Knowledge of industry legal rules and guidelines
- Familiarity with Google for Work Suite and various business software (e.g. ERP, CRM)
- Attention to detail
- Proficient in problem solving and able to work proactively within a team environment to meet established business and role objectives.
- Ability to lead and motivate a team
- Positive outlook and attitude
- Belief that outstanding customer service is the key to success
- Passion for health and fitness
- Self-motivation
- Willingness to undertake personal and professional development
To apply, please send a copy of your CV and indicate the position you are applying for to: [email protected]
